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Call Center / Call Center Planning

The Call Center or Call Center Planning screen is used to manage customer service agents’ tasks in an organized and efficient way.

Through this screen, the customer service agent can:

  • Select the call type, whether it is:

    • Quality Monitoring
    • Data Modification

  • Choose the user (agent account) to assign the shipments to, so they appear in the Customer Service screen for processing.

  • Add the shipment numbers related to each call. Screenshot

This screen helps in accurately distributing tasks among customer service agents and ensures that each shipment is handled according to the type of call assigned to it.