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Failed Delivery Reasons

When a courier cannot deliver a shipment to the final customer, it is important to document the reason for failure accurately. For this purpose, the "Failed Delivery Reasons" screen was created, where you can define all possible reasons for failure, and the courier can select the one that matches the situation they faced.

In This Section You Will Learn:​

  • ✅ How to access the Failed Delivery Reasons screen.
  • ⚙️ A detailed explanation of the available options and settings.
  • ➕ How to add a new failure reason.
  • 🖊️ How to edit an existing reason.
  • 🗑️ How to delete a reason.

This setup ensures standardized reporting and helps analyze delivery problems across different operations.